TERMS & CONDITIONS
Please read these terms of use carefully. By accessing or participating in MyMall Rewards program, you are agreeing to these terms of use and all terms relevant thereto. If you object to any or all of these terms of use, please do not participate in MyMall Rewards program. 
 

These Terms of Use govern your access to and participation in MyMall Rewards program, which is operated by Acres SIN EL FIL SAL licensees and affiliated companies in Lebanon. Acres SIN EL FIL SAL reserves the right to alter, amend and/or eliminate MyMall Rewards and/or any policy, FAQ, or guideline pertaining thereto, and/or all or part of the present Terms of Use at any time and in its sole discretion. Any changes or modifications will be effective immediately upon their posting on LeMall.com.lb without your right to any prior notice of such changes or modifications. Your participation in MyMall Rewards confirms your accordance with these Terms of Use and changes or modifications they might incur. You are thus advised to stay informed of the Program’s Terms of Use, policies and FAQ’s. 
Should you disagree with any of them, you are free to forfeit your membership in the program.

The present terms and conditions are governed by the Lebanese Law, and are subject to the exclusive jurisdiction of the courts of Lebanon. 

Your rights and obligations:

Members of MyMall Rewards shall be personally answerable for any fees, costs, charges, claims or liabilities, whatever the nature thereof, arising from or related to their membership. In case of any change in the member’s address or personal details, or in case of damage, theft or loss of their membership card, they shall notify Acres SIN EL FIL SAL/LEMALL immediately. 
Your points, rewards, and account under MyMall Rewards are personal to you and may not be sold, transferred or assigned to or shared with family, friends or others, or used by you for any commercial purpose. You may have only one (1) MyMall Rewards account that is personal to you. 
MyMall Rewards Program is intended for personal use only and its commercial use is strictly prohibited. Individuals under the age of 13 are not allowed to take part in the program. Should your membership in MyMall Rewards be terminated, all points accumulated in your account shall be void and annulled.

By enrolling in the program, you unconditionally grant your consent to Acres/LeMall to collect, retain, use, and disclose information contained in MyMall Rewards Membership Application form or otherwise provided to Acres Sin EL Fil SAL or program Partners pursuant to the program, as well as any other personal information related to you, including and not limited to: your name, email ID, addresses, contact numbers, date of birth, and transaction details, for the following purposes: ​

  • Ensuring the efficient running of the program, including the accrual and redemption of points; ​
  • Providing information about MyMall Rewards program; ​
  • Developing/offering new products and services; ​
  • Accounting and audit purposes; ​
  • Marketing and market research and analysis purposes;​
  • Answering a law requirement;​
  • Communicating promotions, services, products and facilities offered by LeMall or program partners;​
  • Assisting in the planning, development and implementation of the Program
  • Disclosing information to program partners and permitting them to use and/or retain it for any of the aforesaid purposes, including directly contacting you for matters strictly related to the Program. ​


Rights of Acres SIN EL FIL SAL/LEMALL: ​
Acres SIN EL FIL SAL/LeMall reserves the right to suspend any MyMall Rewards Card and/or terminate your membership in MyMall Rewards without prior notice if it determines that you have violated the present Terms of Use, that you have more than one (1) account, or that the use of your account is unauthorized, abusive, deceptive, fraudulent or otherwise illegitimate.
Similarly, Acres Sin El Fil SAL has the right to suspend, cancel or combine accounts that appear to be duplicative at its own discretion and without prior notification. Acres SIN EL FIL SAL/LEMALL will not be liable for any loss or damage resulting from one and/or all of the acts stated in this paragraph. 
ACRES SIN EL FIL SAL/ LeMall, reserves the right to terminate, discontinue or cancel MyMall Rewards program at any time and in its sole discretion without prior notice. ACRES SIN EL FIL SAL/ LeMall, will not be liable for any loss and/or damage resulting from the implementation of such right. 
Acres SIN EL FIL SAL/LEMALL will not be responsible for any damage or loss resulting from the interruption and/or malfunction of the service. ​

MyMall Rewards Program Mechanism: ​
MyMall Rewards is one way in which LeMall endeavors to reward and thank loyal customers. Members of MyMall Rewards are able to earn and accumulate points that can be redeemed for LeMall Gift Cards. There are no membership fees for MyMall Rewards. Points accumulated under the program are promotional and have no cash value. There are three (3) ways to enroll in MyMall Rewards and begin accumulating points: 

  1. Visit the information desk located on the ground floor of any LeMall branch and ask for your physical card after creating an account. 
  2. Download LeMall Lebanon mobile app to your Android™ or iPhone® device. Follow the prompts to create an account and register a digital MyMall Rewards card. 
  3. Visit LeMall website www.LeMall.com.lb/MyMallRewards and follow the prompts to create an account.
Visit the information desk on the ground floor of any LeMall branch to collect your physical card, or log in to MyMall Rewards on LeMall mobile app to get your digital card. ​


Earning Points: ​
The benefits that are available to you through MyMall Rewards are based on the number of points that you earn. You can earn points by making purchases at any participating retail store operating in LeMall (all branches). 

You will earn points based on the value of your purchase at the rate of one (1) point for every five dollars ($5.00) you spend if you are in the Classic Tier, and one (1) point for one dollar ($1.00) you spend if you are in the Plus Tier. Points may be earned and awarded in fractional amounts depending on the value of your purchase. 

Generally, Points for qualifying purchases from participating stores need up to 15 days to be added to your account. From time to time, we, or others acting with our permission, may offer you special promotions that offer you “promotional points." Promotional points, similar to “bonus" points, will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in the promotional offer. 
If you refund a purchase made for which you already earned points, LeMall will deduct from your balance the corresponding points that were awarded for that purchase. 

You can present your receipts to earn points at the information desk within a period of 1 month from the date of purchase. Points will not be granted for receipts dating longer than 1 month. ​

MyMall Rewards Tiers: ​
Currently, there are two (2) levels of benefits within MyMall Rewards that are determined by the number of qualifying points that you accumulate in your account. By opening an account, you will be automatically enrolled in MyMall Rewards at the Classic Tier. If you earn at least three hundred (300) points within an unlimited period of time, you will qualify for the Plus Tier. 

Once you reach the Plus tier within MyMall Rewards, you will receive the benefits that are applicable to that level at that time. However, you must continue to earn and accumulate points in order to maintain your membership level. 
Your points in the Classic tier will never expire. 

To maintain all benefits of the Plus Tier, you must spend at least $1,500 during one year as of the date you got upgraded or else you will be downgraded to the Classic Tier. 
Your Points in the Plus Level have an expiry date of up to 2 years as of the date of issuance until the 31st March of the following year 
You can check your accumulated points and available Rewards at the information desk of any LeMall branch or by logging in to your account through our website or LeMall Lebanon mobile app. Acres SIN EL FIL SAL/LeMall reserves the right to change the number of benefit levels and to change the benefits and Rewards associated with each level in its sole discretion at any time. ACRES SIN EL FIL SAL/LEMALL will not be liable for any loss and/or damage resulting from this change. ​

Rewards: ​
Classic Tier rewards may include: ​

  • 1 point per $5 spent ​
  • Special offers ​
  • Carry on of 300 points to the Plus Tier ​


Plus Tier rewards may include:

  • 1 point per $1 spent ​
  • 50,000 LBP LeMall Gift Card for every 1500 points accumulated ​
  • 30% discount on VIP movie tickets at Cinemall Dbayeh from Monday to Thursday excluding holidays ​
  • 20% discount at Pan Pot in LeMall Dbayeh ​
  • Yearly Double Points Day ​
  • Double points on all your purchases made on your first visit to LeMall during your birthday week ​



Youth Program: ​
If you are between 13 and 23 years old, MyMall Rewards offers you the chance to benefit from valuable discounts every Monday at Cinemall and every Wednesday in all restaurants and coffee shops at all LeMall branches, excluding holidays and promotional periods. 
To qualify for the youth program, you must create an account on LeMall Lebanon mobile app and verify your age using Facebook or a valid ID card presented at the information desk of LeMall. LeMall keeps the right to stop any member from benefiting from these discounts in case of any fraud suspicion. 

To benefit from discounts, you must present your digital MyMall Rewards card - available on the mobile app - at the cashier when buying your movie ticket or to the restaurant’s waiters when paying the check. Each youth member is entitled to one discount on one movie ticket per day. Discounts in restaurants and coffee shops are granted per check. 
Cashiers at the venues where the discount is available have the right to ask for the youth member ID card to verify his/her age in case of any fraud suspicion. ​
 

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